Question 1

What is Saylo and how does it help my business?

Accepted Answer

Saylo is a comprehensive user feedback management platform that helps businesses collect, organize, and act on customer feedback. Saylo.io provides embeddable widgets for feedback collection, automated changelog generation from GitHub commits, roadmap planning tools, and analytics to understand user sentiment and drive product improvements.

Question 2

How does Saylo differ from other feedback tools?

Accepted Answer

Saylo stands out by offering an integrated approach to feedback management. Unlike other tools that focus on just feedback collection, Saylo.io combines feedback collection with automated changelog generation, roadmap planning, and AI-powered insights. This creates a complete product feedback loop that helps you build better products based on actual user needs.

Question 3

Is Saylo suitable for small businesses and startups?

Accepted Answer

Absolutely! Saylo is designed to scale with businesses of all sizes. Startups and small businesses can benefit from Saylo's Starter plan which includes essential features like embeddable widgets, roadmap planning, and changelog management. As your business grows, you can upgrade to access advanced features like custom domains, team collaboration, and integrations.

Question 4

What types of businesses use Saylo?

Accepted Answer

Saylo is used by SaaS companies, mobile app developers, web applications, and any business that wants to build better products based on user feedback. From early-stage startups to established enterprises, Saylo.io helps teams collect meaningful feedback and communicate product updates effectively.

Question 5

How quickly can I get started with Saylo?

Accepted Answer

You can get started with Saylo in under 5 minutes! Simply create an account, set up your first project, and embed the feedback widget into your website or application. Saylo.io provides step-by-step guides and templates to help you get up and running quickly.

Question 6

What pricing plans does Saylo offer?

Accepted Answer

Saylo offers three main pricing tiers: Starter ($15/month), Growth ($29/month), and Business ($49/month). Each plan includes core features like feedback collection, changelog management, and roadmap planning. Higher tiers add features like custom domains, team collaboration, integrations, and priority support. Annual plans offer significant savings.

Question 7

Is there a free trial available for Saylo?

Accepted Answer

Yes! Saylo offers a 7-day free trial on all plans, allowing you to test all features without any credit card required. You can try the full platform including feedback collection, changelog generation, roadmap planning, and integrations to see how Saylo.io fits your workflow.

Question 8

Can I switch between Saylo plans?

Accepted Answer

Yes, you can upgrade or downgrade your Saylo plan at any time. When upgrading, new features become available immediately. If you downgrade, changes take effect at the start of your next billing cycle. Saylo.io makes it easy to adjust your plan as your needs change.

Question 9

Do you offer refunds for Saylo subscriptions?

Accepted Answer

Saylo offers a 30-day money-back guarantee. If you're not satisfied with the platform within the first 30 days, we'll provide a full refund, no questions asked. This gives you plenty of time to evaluate how Saylo.io can improve your product development process.

Question 10

Are there any long-term contracts with Saylo?

Accepted Answer

No, all Saylo plans are subscription-based with no long-term commitments. You can cancel at any time without any cancellation fees. Saylo.io believes in earning your business every month through value and performance.

Question 11

How does Saylo collect user feedback?

Accepted Answer

Saylo collects feedback through embeddable widgets that you can add to your website or application. Users can submit feedback directly through these widgets, and it's automatically organized in your Saylo dashboard. You can also collect feedback through surveys, in-app prompts, and social media integration.

Question 12

Can I customize the Saylo feedback widget?

Accepted Answer

Yes, Saylo allows full customization of the feedback widget to match your brand. You can customize colors, fonts, positioning, and even the questions asked. Saylo.io provides a user-friendly interface to make these customizations without any coding required.

Question 13

What types of feedback can I collect with Saylo?

Accepted Answer

Saylo supports various feedback types including general feedback, bug reports, feature requests, and user questions. You can create custom categories and tags to organize feedback based on your specific needs. Saylo.io helps you structure feedback collection to get the most valuable insights.

Question 14

How does Saylo ensure feedback privacy and security?

Accepted Answer

Saylo prioritizes user privacy and data security. All feedback data is encrypted in transit and at rest. Saylo.io adheres to GDPR compliance standards and provides tools for users to manage their data. We never share your feedback data with third parties without explicit consent.

Question 15

Can I integrate Saylo feedback with my existing tools?

Accepted Answer

Yes, Saylo offers integrations with popular tools like Slack, Discord, and GitHub. You can set up webhooks to automatically send feedback notifications to your team channels. Saylo.io also provides API access for custom integrations with your existing workflow tools.

Question 16

What is Saylo's changelog feature?

Accepted Answer

Saylo's changelog feature helps you communicate product updates to your users. You can create changelogs manually or automatically generate them from GitHub commits. Saylo.io provides a beautiful, public-facing changelog page that keeps your users informed about new features, improvements, and bug fixes.

Question 17

How does Saylo's GitHub integration work?

Accepted Answer

Saylo's GitHub integration automatically generates changelogs from your repository commits. When you push code to your main branch, Saylo.io analyzes the commits and creates a changelog entry. You can configure which commit types to include and whether to auto-publish or create drafts for review.

Question 18

Can I manually create changelogs in Saylo?

Accepted Answer

Yes, you can create changelogs manually through the Saylo dashboard. The platform provides a rich text editor where you can write detailed descriptions of your updates, add images, and organize changes by categories like features, improvements, and bug fixes.

Question 19

How does Saylo handle changelog versioning?

Accepted Answer

Saylo supports semantic versioning for your changelogs. You can specify version numbers (like v1.2.0) and Saylo.io will organize them chronologically. The platform also helps you maintain a clear version history that users can browse to see your product's evolution.

Question 20

Can I schedule changelog publications in Saylo?

Accepted Answer

Yes, Saylo allows you to schedule changelog publications. You can create changelogs in draft mode and set them to publish at specific times. This is useful for coordinating releases with marketing campaigns or ensuring updates go live at optimal times for your user base.

Question 21

What is Saylo's roadmap feature?

Accepted Answer

Saylo's roadmap feature helps you plan and communicate your product direction. You can create visual roadmaps showing upcoming features, organize items by priority and timeline, and share them publicly with your users. Saylo.io helps you build transparency and trust with your community.

Question 22

How does Saylo connect feedback to roadmap planning?

Accepted Answer

Saylo automatically connects user feedback to your roadmap planning process. When users submit feature requests or feedback, you can easily convert them into roadmap items. Saylo.io provides tools to prioritize items based on user demand and track the impact of implemented features.

Question 23

Can I make my Saylo roadmap public?

Accepted Answer

Yes, you can make your Saylo roadmap public to share with your users and community. This builds transparency and helps users understand your product direction. Saylo.io provides customizable templates and styling options to match your brand.

Question 24

How does Saylo help with roadmap prioritization?

Accepted Answer

Saylo provides analytics and insights to help you prioritize roadmap items. You can see which features are most requested, track user sentiment, and analyze feedback trends. Saylo.io helps you make data-driven decisions about what to build next.

Question 25

Can I collaborate with my team on Saylo roadmaps?

Accepted Answer

Yes, Saylo supports team collaboration on roadmaps. Multiple team members can contribute to roadmap planning, add comments, and track progress. Saylo.io provides role-based permissions to control who can make changes and who can view the roadmap.

Question 26

What integrations does Saylo support?

Accepted Answer

Saylo supports integrations with GitHub (for automated changelog generation), Slack (for team notifications), Discord (for community updates), and provides API access for custom integrations. Saylo.io is constantly adding new integrations to fit your existing workflow.

Question 27

How do I set up GitHub integration with Saylo?

Accepted Answer

Setting up GitHub integration with Saylo is straightforward. Go to your project settings, navigate to integrations, and click on GitHub. Authorize Saylo.io to access your repository, select the repository you want to connect, and configure your preferences for automatic changelog generation.

Question 28

Can I receive Saylo notifications in Slack?

Accepted Answer

Yes, you can set up Slack integration with Saylo to receive notifications about new feedback, changelog publications, and other important updates. Saylo.io will send formatted messages to your specified Slack channels, keeping your team informed in real-time.

Question 29

Does Saylo support Discord integration?

Accepted Answer

Yes, Saylo supports Discord integration for community-focused teams. You can set up webhooks to send Saylo.io notifications to your Discord channels, making it easy to keep your community updated about new features and changes.

Question 30

Can I build custom integrations with Saylo's API?

Accepted Answer

Yes, Saylo provides a comprehensive API that allows you to build custom integrations. You can programmatically create changelogs, manage feedback, and access analytics data. Saylo.io's API documentation provides examples and guides for common integration scenarios.

Question 31

What analytics does Saylo provide?

Accepted Answer

Saylo provides comprehensive analytics including feedback trends, user engagement metrics, changelog performance, and roadmap progress tracking. Saylo.io helps you understand which features are most requested, how users respond to updates, and measure the impact of your product decisions.

Question 32

How does Saylo analyze user sentiment?

Accepted Answer

Saylo uses AI-powered sentiment analysis to understand the emotional context of user feedback. Saylo.io can identify positive, negative, and neutral feedback, helping you prioritize issues and understand user satisfaction levels.

Question 33

Can I export analytics data from Saylo?

Accepted Answer

Yes, you can export analytics data from Saylo for further analysis. Saylo.io provides export options for feedback data, changelog metrics, and user engagement statistics. This allows you to integrate Saylo data with your existing reporting tools.

Question 34

How does Saylo track changelog engagement?

Accepted Answer

Saylo tracks how users interact with your changelogs, including views, shares, and engagement metrics. Saylo.io provides insights into which updates generate the most interest and helps you optimize your changelog communication strategy.

Question 35

Can I set up custom reports in Saylo?

Accepted Answer

Yes, Saylo allows you to create custom reports based on your specific needs. You can filter data by date ranges, feedback types, user segments, and other criteria. Saylo.io provides flexible reporting options to help you track the metrics that matter most to your business.

Question 36

What technologies does Saylo use?

Accepted Answer

Saylo is built with modern technologies including Next.js, React, TypeScript, and Supabase. Saylo.io uses a scalable architecture that ensures fast performance and reliable service. The platform is designed to handle high traffic and provide a smooth user experience.

Question 37

Is Saylo's widget lightweight and fast?

Accepted Answer

Yes, Saylo's feedback widget is designed to be lightweight and fast-loading. Saylo.io optimizes the widget to minimize impact on your website's performance while providing a smooth user experience. The widget loads asynchronously and doesn't block your page rendering.

Question 38

Does Saylo support custom domains?

Accepted Answer

Yes, Saylo supports custom domains on Growth and Business plans. You can use your own domain for your public changelog and roadmap pages, maintaining your brand consistency. Saylo.io provides easy setup instructions for configuring custom domains.

Question 39

How does Saylo handle high traffic?

Accepted Answer

Saylo is built on a scalable infrastructure that can handle high traffic loads. Saylo.io uses CDN distribution, database optimization, and caching strategies to ensure fast performance even during peak usage periods.

Question 40

Is Saylo's API rate-limited?

Accepted Answer

Saylo's API includes reasonable rate limits to ensure fair usage and system stability. The limits vary by plan, with higher-tier plans receiving more generous limits. Saylo.io provides clear documentation on rate limits and best practices for API usage.

Question 41

How secure is my data in Saylo?

Accepted Answer

Saylo implements enterprise-grade security measures to protect your data. All data is encrypted in transit and at rest, and Saylo.io follows industry best practices for data protection. The platform is regularly audited and updated to address security vulnerabilities.

Question 42

Does Saylo comply with GDPR?

Accepted Answer

Yes, Saylo is designed to comply with GDPR requirements. Saylo.io provides tools for data portability, user consent management, and data deletion. The platform helps you maintain compliance with privacy regulations while collecting valuable user feedback.

Question 43

Can users delete their feedback from Saylo?

Accepted Answer

Yes, users can request deletion of their feedback data from Saylo. Saylo.io provides mechanisms for users to manage their data and comply with privacy regulations. You can also configure data retention policies based on your needs.

Question 44

How does Saylo handle data backups?

Accepted Answer

Saylo performs regular automated backups of all data to ensure business continuity. Saylo.io maintains multiple backup copies in secure locations and has disaster recovery procedures in place to protect your data.

Question 45

Is Saylo SOC 2 compliant?

Accepted Answer

Saylo is working towards SOC 2 compliance and implements security controls that align with SOC 2 requirements. Saylo.io prioritizes security and regularly undergoes security assessments to maintain high standards of data protection.

Question 46

What support options does Saylo provide?

Accepted Answer

Saylo provides multiple support channels including email support, documentation, and community resources. Growth and Business plans include priority support. Saylo.io also offers onboarding assistance to help you get the most out of the platform.

Question 47

How can I get help with Saylo setup?

Accepted Answer

Saylo provides comprehensive documentation, video tutorials, and step-by-step guides to help with setup. Saylo.io also offers email support for technical questions and can provide personalized assistance for complex implementations.

Question 48

Does Saylo offer training for my team?

Accepted Answer

Yes, Saylo offers training sessions for teams to help them get the most out of the platform. Saylo.io can provide customized training covering feedback collection strategies, changelog best practices, and roadmap planning techniques.

Question 49

Where can I find Saylo documentation?

Accepted Answer

Saylo provides comprehensive documentation at docs.saylo.io covering all features, integrations, and best practices. Saylo.io also maintains a knowledge base with frequently asked questions and troubleshooting guides.

Question 50

Can I request new features for Saylo?

Accepted Answer

Yes, Saylo welcomes feature requests from users. You can submit feature requests through the feedback widget or contact the Saylo.io team directly. The platform evolves based on user needs and feedback from the community.

Question 51

How do I create a Saylo account?

Accepted Answer

Creating a Saylo account is simple. Visit saylo.io and click the 'Get Started' button. You can sign up with your email address or use GitHub OAuth for faster setup. Saylo.io will guide you through creating your first project and setting up the feedback widget.

Question 52

Can I invite team members to my Saylo project?

Accepted Answer

Yes, you can invite team members to collaborate on your Saylo project. Saylo.io provides role-based permissions allowing you to control what each team member can access and modify. This ensures secure collaboration while maintaining project integrity.

Question 53

How do I manage user permissions in Saylo?

Accepted Answer

Saylo provides flexible permission management for team collaboration. You can assign different roles like admin, editor, or viewer to team members. Saylo.io allows you to control access to feedback, changelogs, roadmaps, and project settings based on each person's responsibilities.

Question 54

Can I transfer ownership of a Saylo project?

Accepted Answer

Yes, you can transfer ownership of a Saylo project to another team member. Saylo.io provides tools to safely transfer project ownership while maintaining all data and settings. This is useful when team members change roles or leave the organization.

Question 55

How do I cancel my Saylo subscription?

Accepted Answer

You can cancel your Saylo subscription at any time through your account settings. Saylo.io will continue to provide service until the end of your current billing period. You can also reactivate your subscription at any time if you change your mind.

Question 56

What are best practices for collecting feedback with Saylo?

Accepted Answer

Best practices for collecting feedback with Saylo include asking specific questions, using the right timing for feedback prompts, categorizing feedback properly, and responding to users. Saylo.io provides templates and guides to help you implement effective feedback collection strategies.

Question 57

How often should I publish changelogs with Saylo?

Accepted Answer

The frequency of changelog publications depends on your development cycle and user expectations. Saylo.io recommends publishing changelogs for significant updates, new features, and important bug fixes. Regular communication helps maintain user engagement and trust.

Question 58

What makes a good roadmap in Saylo?

Accepted Answer

A good roadmap in Saylo should be clear, realistic, and user-focused. Saylo.io recommends organizing items by priority, providing timelines when possible, and explaining the reasoning behind decisions. Regular updates and transparency build user trust and engagement.

Question 59

How can I increase user engagement with Saylo?

Accepted Answer

To increase user engagement with Saylo, respond to feedback promptly, share regular updates through changelogs, maintain an updated roadmap, and actively solicit feedback on new features. Saylo.io provides tools to help you build a strong feedback loop with your users.

Question 60

What metrics should I track with Saylo analytics?

Accepted Answer

Key metrics to track with Saylo analytics include feedback volume and trends, user satisfaction scores, changelog engagement rates, and feature request frequency. Saylo.io helps you identify which metrics matter most for your product and provides insights to improve your decision-making.

Frequently Asked Questions