Feature Requests
Discover what features your users want most
What feature would make you use our product more often?
Is there anything you wish our product could do that it currently can't?
What tool or feature from a competitor do you wish we had?
If you could change one thing about our product, what would it be?
What would make you recommend our product to a friend?
What's the one feature that would justify upgrading to a higher plan?
Bug Reports
Capture issues before they become problems
What happened? Please describe the issue you're experiencing.
What were you trying to do when this happened?
What did you expect to happen instead?
How often does this issue occur?
What browser/device are you using?
Is there a workaround you use when this happens?
Onboarding & UX
Improve the first-run experience
How easy was it to get started with our product? (1-5)
What almost stopped you from signing up?
Is there anything confusing about how our product works?
How long did it take to achieve your first success with our product?
What information would have helped you get started faster?
Which feature took you the longest to understand?
Pricing & Value
Understand perceived value and willingness to pay
How would you feel if the price increased by 20%?
What feature justifies our pricing for you?
Is our pricing clear and easy to understand?
What would make you upgrade to a higher plan?
Compared to alternatives, do you feel our product is worth the price?
What made you choose our plan over others?
Customer Satisfaction
Measure happiness and emotional connection
How satisfied are you with our product overall? (1-10)
What's the one thing you love most about our product?
What frustrates you most when using our product?
How likely are you to continue using our product next year?
Has our product exceeded, met, or fallen short of your expectations?
Product Discovery
Learn how users find and evaluate your product
How did you first hear about us?
What problem were you trying to solve when you found us?
What other solutions did you consider before choosing us?
What made you decide to try our product?
What would you search for to find a product like ours?
Churn Prevention
Catch at-risk users before they leave
We noticed you haven't logged in recently. Is everything okay?
What's the main reason you're considering cancelling?
Is there anything we could do to keep you as a customer?
What would you use instead of our product?
Did our product fail to solve the problem you signed up for?
What could we have done differently to meet your needs?
NPS & Loyalty
Measure advocacy and build promoters
How likely are you to recommend us to a friend or colleague? (0-10)
What's the primary reason for your score?
Have you recommended our product to anyone? What did you tell them?
What would it take to turn your score into a 10?
Would you be willing to write a review or testimonial?
Competitive Analysis
Understand your position in the market
What do we do better than our competitors?
What do our competitors do better than us?
Are you currently using any products alongside ours?
If you had to switch to a competitor tomorrow, which would you choose?
What made you switch from your previous solution to us?
Support Quality
Improve your customer support experience
How satisfied were you with the support you received? (1-5)
Was your issue resolved completely?
How could we have handled your request better?
Would you prefer more self-service documentation?
How long did it take to get a response?
How to use these templates
Get the most out of your feedback collection with these best practices
Pick the right moment
Trigger questions contextually—after key actions, not randomly. Timing matters more than question wording.
Keep it short
Ask one question at a time. Users abandon long surveys. A single well-timed question beats a 10-question form.
Close the loop
Tell users what you did with their feedback. 'You asked, we built' creates loyal advocates.
Frequently asked questions
What are feedback templates?
Feedback templates are pre-written questions designed to collect specific types of user feedback. They save time and ensure you ask the right questions at the right moments to get actionable insights.
How do I choose which questions to ask?
Start with your goal: Are you trying to reduce churn, prioritize features, or improve onboarding? Pick templates from the matching category and customize them for your product context.
How many questions should I ask at once?
One or two at most. Users abandon long surveys. A single well-timed question in-app will get you more responses than a 10-question email survey.
Can I use these templates for free?
Yes! All templates on this page are free to copy and use. If you want to collect feedback in-app with a beautiful widget and organized dashboard, try Saylo's free plan.
What makes a good feedback question?
Good feedback questions are specific, timely, and actionable. Avoid vague questions like "Any feedback?" Instead, ask targeted questions after relevant user actions.