Best Customer Feedback Tools for Project Managers

As a project manager, understanding your customers’ needs and gathering actionable insights is non-negotiable.

Maybe you’re streamlining workflows, improving client satisfaction, or delivering high-impact solutions, customer feedback tools are your secret weapon.

With so many options out there, how do you choose the right tool that aligns with your team’s goals and budget?

In this guide, we’ll explore the best customer feedback tools for project managers in 2024, focusing on features, ease of use, pricing, and overall value.

Our top pick? Saylo—a powerful, versatile tool designed to help project managers gather insights, prioritize actions, and create better outcomes.

What are the Best Customer Feedback Tools for Project Managers?

Here’s a curated list of the top tools project managers can use to streamline feedback collection and improve decision-making:

• Saylo
• Canny
• Survicate
• Savio
• Usersnap
• Hotjar
• Pendo
• Aha!
• Upvoty
• Frill

Let’s dive into what makes these tools the best in the game.

Best Customer Feedback Tools for Project Managers

Here are the list of best customer feedback tools to check out as project managers:

1. Saylo – The Best Customer Feedback Tool for Project Managers

Saylo is more than just a feedback tool; it’s a comprehensive solution tailored for project managers looking to create customer-driven outcomes.

From gathering in-app feedback and website widgets to analyzing responses in real-time, Saylo helps you turn customer insights into tangible project improvements.

Why Project Managers Love Saylo:

1. Streamlined Feedback Collection

Saylo’s drag-and-drop interface allows you to design professional surveys in minutes.

Whether you need quick polls or detailed questionnaires, Saylo ensures your feedback forms align with your project goals.

2. Real-Time Analytics for Faster Decisions

With Saylo, you’re not just collecting feedback—you’re uncovering trends, spotting pain points, and making informed decisions instantly.

The dashboard provides actionable insights that empower you to respond to customer needs faster than ever.

3. Seamless Integrations

Saylo connects effortlessly with tools like Slack, Jira, and Trello, ensuring feedback flows directly into your project management workflows. This means no more manual data transfers or juggling multiple platforms.

4. Prioritization Features

Saylo’s built-in feedback categorization helps you focus on what matters most.

From identifying high-priority tasks to aligning your roadmap with user needs, Saylo ensures your projects stay on track.

Pricing Plans That Scale With You:

Starter Plan: Free for freelancers and small teams (up to 50 responses/month).

Pro Plan: $15.8/month (billed annually) for growing teams.

Business Plan: $24/month (billed annually) for larger organizations. Offering unlimited widgets and accommodating up to 5,000 responses, tailored for startups focused on scalability and user engagement.

Enterprise Plan: Custom pricing for businesses with advanced needs.

Saylo isn’t just a feedback tool—it’s your partner in delivering projects that wow your clients and stakeholders.

2. Canny – Perfect for Feature Prioritization

Canny has been one of the oldest customers feedback platforms.

If your project involves building or improving features, Canny is a standout choice. Its feedback boards and voting systems make it easy to identify what your customers want most.

Canny is not as user-friendly as Saylo in making life easier for project managers.

Key Features:

Centralized feedback boards for tracking suggestions.

Voting systems to prioritize customer requests.

Visual roadmaps to communicate progress with stakeholders.

Canny Pricing Plans

• Free Plan
• Starter Plan – $99/month
• Growth Plan – $399/month
• Business Plan: Contact sales team for a customized quote

Use Case:

For SaaS project managers, Canny’s focus on feature prioritization is ideal for aligning development efforts with customer needs.

3. Survicate – Versatility in Feedback Collection

For project managers juggling multiple feedback channels, Survicate stands out as a powerful and flexible solution.

This platform adapts seamlessly to diverse collection methods, ensuring you can gather insights exactly where and how you need them.

Whether it's engaging visitors through website pop-ups, capturing customer opinions via email surveys, or integrating with your CRM and other tools, Survicate makes feedback collection effortless.

Key Features of Survicate

1. Pre-designed Survey Templates

Ready-to-use templates for NPS, CSAT, and CES surveys save time and ensure accurate feedback collection.

2. Targeted, Behavior-Triggered Surveys

Deploy personalized surveys based on user actions, like purchases or page visits, to capture relevant insights.

3. Detailed Customer Analytics

Visual dashboards and reports help track customer satisfaction trends and drive data-driven decisions.

Pricing:

• Free: Basic plan with limited responses.
• Essential: €99/month.
• Professional: €149/month.
• Organisational: €249/mo

4. Usersnap – Best for Visual Feedback

If your projects involve web design or app development, Usersnap is a game-changer. Its visual feedback tools allow customers to highlight issues directly on your website or app.

Key Features of Usersnap

• **Annotated Screenshots
  **Capture and annotate screenshots to highlight issues clearly and speed up bug resolution.
• **Customizable Feedback Forms
  **Embed tailored forms into your website or app to collect actionable feedback effortlessly.
• **Real-Time Collaboration
  **Streamline workflows for developers, designers, and stakeholders with agile-friendly tools.
• **Tool Integrations
  **Integrate with Jira, Trello, Slack, and more for seamless feedback and task management.
• **Intuitive Dashboard
  **Centralize feedback with an easy-to-use dashboard for tracking and prioritizing tasks.

Pricing

• Basic Plan: $19/month – Perfect for small teams with basic needs.
• Advanced Plan: $69/month – Offers additional features for growing teams.
• Enterprise Plan: Custom pricing – Tailored for large organizations with advanced requirements.

Use Case:

For visual projects, Usersnap simplifies communication between customers and project teams.

5. Savio

Savio specializes in helping SaaS teams track and act on customer feedback without overwhelming their workflows.

Key Features:

• Feedback inbox for organizing customer insights.
• Prioritization matrix to identify high-value tasks.
• Churn-reduction features to retain customers.

Pricing:

Pricing: Pricing starts at $15 per month.

Use Case:

For SaaS project managers, Savio is the go-to tool for improving customer satisfaction and retention.

**How to Choose the Right Customer Feedback Tool for Project Managers **

Choosing the right customer feedback tool isn’t about picking something that just “gets the job done.” It’s about finding a tool that fits your workflow, solves real problems, and makes managing feedback effortless.

Here’s what to look for:

1. Ease of Use

A tool should make life easier, not harder.

If it’s clunky or requires endless tutorials, no one will use it. Go for something that’s intuitive, with features like auto-tagging or automated alerts.

Quick tip: Test it with your team before committing.

2. Customizability

Every project is different. Your feedback tool should adapt to you, not the other way around.

Look for custom forms, dashboards, and workflows. This way, it fits your KPIs and saves you time.

3. Actionable Insights

Data is pointless unless you can use it.

Your tool should highlight trends, patterns, and priorities. Skip tools that overwhelm you with irrelevant metrics.

Example: If multiple customers mention delays, your tool should flag it automatically.

4. Integration Capabilities

Your feedback tool should play nicely with your existing systems. Whether it’s Slack, CRMs, or project management apps, seamless connections save time and reduce errors.

5. Value for Money

Price isn’t everything, but it matters.

Look for a balance between cost and features. Avoid overpaying for stuff you don’t need and focus on what helps your team get better results.

Pro tip: Always test the ROI. Does it save you time or boost satisfaction?

Others look flashy but lack the depth you need.

P:S. You can also check out best practices for collecting feedback on website.

Bottomline

Choosing the best customer feedback tools can transform how you manage projects, align goals, and improve client satisfaction.

While options like Canny and Survicate excel in specific areas, Saylo emerges as the best all-around tool for project managers.

With its user-friendly interface, real-time insights, and affordable pricing, Saylo empowers project managers to collect and act on feedback efficiently, ensuring your projects are always on the right track.

Don’t just manage projects—lead them to success with the right tools by your side.

Start your journey with Saylo today and see the difference firsthand.