Saylo vs Canny
When comparing feedback and changelog platforms, both Saylo and Canny offer solutions for gathering user feedback and managing product roadmaps. However, there are significant differences in pricing, features, and overall value that make Saylo the superior choice for most teams.
SSaylo
Modern, AI-powered feedback and changelog platform
Starting at just $15/month, Saylo provides comprehensive feedback collection, roadmap planning, and AI-powered changelog generation from GitHub commits.
CCanny
Popular feedback management platform with feature voting boards
Canny's pricing model charges per "tracked user" engagement, which can become extremely expensive as your user base grows. Starting at $24/month for just 100 users, costs escalate dramatically.
Pricing Comparison
See how Saylo's transparent pricing compares to Canny's per-user model
| Feature | Saylo | Canny |
|---|---|---|
| Starting Price | $15/month | $24/month |
| Pricing Model | Predictable monthly pricing | Per "tracked user" engagement |
| User Limits | Unlimited users | 100 users (Core plan) |
| Cost at 500 users | $15/month | $156/month |
| Cost at 1,000 users | $15/month | $661/month |
Saylo's pricing advantage: At $15/month, Saylo costs 37% less than Canny's $24/month plan, while offering significantly more features and capabilities. The cost difference becomes even more dramatic as your user base grows.
Feature Comparison
Comprehensive comparison of features and capabilities
| Feature | Saylo | Canny |
|---|---|---|
| Feedback Collection | Multiple channels (widget, email, social, support) | Primarily voting boards only |
| AI-Powered Changelog | Automated from GitHub commits | Manual creation only |
| GitHub Integration | Full webhook integration | No GitHub integration |
| Roadmap Features | Comprehensive roadmap planning | Basic roadmap functionality |
| Analytics | Detailed insights and reporting | Basic analytics |
| Customization | Full white-label options | White-label options |
| Team Collaboration | Built-in team features | Team collaboration |
| Integrations | Slack, Discord, webhooks | Slack, Discord, Intercom |
Drawbacks of Canny
Key limitations that may impact your team's productivity
1. Expensive Pricing Model
Canny charges per "tracked user" engagement, which can become extremely expensive as your user base grows. Costs increase dramatically from $24/month for 100 users to $156/month at 500 users and $661/month at 1,000 users.
2. Limited Free Tier
Canny's free tier is limited to only 25 tracked users, making it unsuitable for most growing businesses that need to collect feedback from a larger user base.
3. Complex Pricing Structure
Canny's pricing is difficult to predict as your user base grows, making it challenging to budget for feedback management costs.
4. Dated User Interface
Many users report that Canny's interface feels outdated compared to modern alternatives, lacking the polish and intuitiveness that teams expect from contemporary tools.
5. Limited Feedback Collection
Canny primarily focuses on voting boards, which limits the types of feedback you can collect. Unlike Saylo's comprehensive approach, Canny lacks support for email-based feedback, social media integration, and support ticket integration.
Why Saylo Wins
Key advantages that make Saylo the superior choice
1. Comprehensive Feedback Collection
Saylo collects feedback from multiple channels:
- • Embeddable Widget: Customizable in-app feedback collection
- • Email Integration: Direct email feedback processing
- • Social Media: Integration with social platforms
- • Support Tickets: Automatic feedback extraction from support systems
2. AI-Powered Automation
Saylo's unique AI features include:
- • Automated Changelog Generation: Creates changelogs from GitHub commits
- • Smart Content Analysis: AI-powered feedback categorization
- • Intelligent Prioritization: Automated feedback scoring and ranking
3. Developer-Friendly Features
Saylo offers developer-specific features that Canny lacks:
- • GitHub Integration: Full webhook support and automated workflows
- • API Access: Comprehensive REST API for custom integrations
- • Webhook Support: Real-time notifications and data sync
4. Better User Experience
Saylo provides a more modern, intuitive interface with:
- • Faster Setup: Quick widget integration and configuration
- • Responsive Design: Mobile-friendly interface
- • Better Support: More responsive customer support
5. Cost-Effectiveness
Saylo offers significantly better value:
- • 37% Lower Cost: $15/month vs $24/month
- • More Features: Comprehensive feature set for less money
- • No Hidden Costs: Transparent, predictable pricing
Real-World Example
Consider a growing SaaS company with 1,000 users
With Canny ($661/month):
- • Limited to voting-based feedback collection
- • Manual changelog creation (time-consuming)
- • Basic analytics with minimal insights
- • No GitHub integration for automated workflows
With Saylo ($15/month):
- • Comprehensive feedback from multiple channels
- • AI-powered changelog generation from GitHub commits
- • Detailed analytics and user insights
- • Full GitHub integration with automated workflows
- • Annual Savings: $7,752 (98% cost reduction)
Frequently Asked Questions
Common questions about Saylo vs Canny
Is Saylo cheaper than Canny?
Yes, Saylo costs $15/month compared to Canny's $24/month, making it 37% more affordable while offering more features. The cost advantage becomes even greater as your user base grows.
Does Saylo have better feedback collection than Canny?
Yes, Saylo collects feedback from multiple channels (widget, email, social, support) while Canny primarily focuses on voting boards only.
Which platform has better AI features?
Saylo has superior AI features, including automated changelog generation from GitHub commits, while Canny has no AI capabilities.
Does Canny integrate with GitHub?
No, Canny lacks GitHub integration, while Saylo offers full webhook integration and automated workflows.
Choose Saylo for Better Value
Saylo provides significantly more value than Canny at a fraction of the cost. With AI-powered automation, comprehensive feedback collection, and developer-friendly features, Saylo is the clear choice for teams looking to build better products through user feedback.