Used by 400+ documentation teams

Customer documentation software that improves customer success

Create better customer documentation by collecting feedback, optimizing content, and tracking user experience to improve customer success. Reduce support tickets and enhance customer satisfaction.

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The Challenge

Common pain points in customer documentation platform

Customer documentation teams struggle with outdated content, lack of user feedback, and difficulty understanding how customers interact with their materials. Without proper feedback on documentation, teams create content that doesn't address customer needs, leading to increased support tickets, poor customer experience, and higher churn rates.

The Solution

How Saylo solves customer documentation platform

Saylo provides a comprehensive customer documentation platform that helps you collect feedback on help articles, track user engagement, and optimize content based on real customer behavior. Our platform enables documentation teams to create more effective materials that improve customer success.

How It Works

Simple 3-step process

Collect Feedback

Gather feedback on help articles, guides, and documentation from customers and support teams.

Track Performance

Monitor how customers interact with your documentation and identify improvement opportunities.

Optimize & Improve

Update documentation based on feedback and usage data to improve customer success.

400+
Documentation Teams
35%
Support Reduction
50%
Customer Success Rate
90%
Documentation Satisfaction

Why Choose Saylo

Everything you need to collect and manage feedback

Documentation Feedback Collection

Collect feedback on help articles, guides, tutorials, and documentation from customers and support teams.

Content Performance Analytics

Track which documentation performs best, identify gaps, and optimize content for better customer success.

User Experience Tracking

Monitor how customers interact with your documentation and identify improvement opportunities.

Content Optimization Workflow

Streamline the process of updating and improving documentation based on customer feedback and usage data.

Integration with Support Systems

Connect with help desk, knowledge base, and support tools for comprehensive documentation management.

Customer Success Analytics

Correlate documentation usage with customer success metrics to improve onboarding and support processes.

Integrations

Works with your existing tools

Help Desk

Integrate with Zendesk, Intercom, and other help desk platforms for comprehensive support.

Knowledge Base

Connect with Notion, Confluence, and other knowledge base platforms.

Analytics

Integrate with Google Analytics and other analytics tools to track documentation usage.

Support Tools

Connect with support platforms to correlate documentation usage with support tickets.

CMS Platforms

Integrate with content management systems for seamless documentation updates.

Customer Success

Connect with customer success platforms to understand documentation impact on retention.

Benefits

How Saylo helps customer documentation platform

Improve Customer Success

Create better documentation that helps customers succeed, reducing support tickets and improving satisfaction.

Reduce Support Volume

Optimize documentation to answer common questions and reduce the need for support assistance.

Enhance Customer Onboarding

Improve customer onboarding with better documentation that addresses common questions and pain points.

Increase Customer Satisfaction

Provide customers with better resources and support materials to improve overall satisfaction and retention.

Testimonials

Loved by customer documentation platform

Saylo has transformed our documentation process. We now know exactly what customers need help with and can create content that actually solves their problems. Our support tickets have decreased by 35%.
Alex Chen
Documentation Manager at TechDocs
The feedback collection has given us insights we never had before. We can now create documentation that addresses real customer pain points instead of guessing.
Sarah Williams
Customer Success Manager at SupportPro
Our customer satisfaction scores have improved dramatically since implementing Saylo. Better documentation leads to better customer experiences.
Michael Brown
VP of Customer Experience at CustomerFirst

FAQ

Common questions about customer documentation platform

How do you collect feedback on documentation?

Saylo provides multiple ways to collect feedback: embedded feedback widgets on documentation pages, email surveys, direct feedback from support teams, and integration with help desk systems to correlate feedback with support tickets.

Can I track how customers interact with my documentation?

Yes! Saylo provides analytics to track page views, time spent on pages, search queries, and user journey through your documentation to understand what content is most helpful.

How do you integrate with help desk systems?

Saylo integrates with popular help desk platforms like Zendesk, Intercom, and Freshdesk to correlate documentation usage with support tickets and identify content gaps.

Can support team members provide feedback?

Absolutely! Support team members can provide feedback on documentation, share common customer questions, and suggest improvements based on their customer interactions.

How do you handle documentation updates?

Saylo provides workflow tools to manage documentation updates, track changes, and notify relevant teams when content needs to be updated based on feedback.

Optimize Your Documentation

Join documentation teams creating better customer experiences with comprehensive feedback management.