Customer documentation software that improves customer success
Create better customer documentation by collecting feedback, optimizing content, and tracking user experience to improve customer success. Reduce support tickets and enhance customer satisfaction.
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The Challenge
Common pain points in customer documentation platform
Customer documentation teams struggle with outdated content, lack of user feedback, and difficulty understanding how customers interact with their materials. Without proper feedback on documentation, teams create content that doesn't address customer needs, leading to increased support tickets, poor customer experience, and higher churn rates.
The Solution
How Saylo solves customer documentation platform
Saylo provides a comprehensive customer documentation platform that helps you collect feedback on help articles, track user engagement, and optimize content based on real customer behavior. Our platform enables documentation teams to create more effective materials that improve customer success.
How It Works
Simple 3-step process
Collect Feedback
Gather feedback on help articles, guides, and documentation from customers and support teams.
Track Performance
Monitor how customers interact with your documentation and identify improvement opportunities.
Optimize & Improve
Update documentation based on feedback and usage data to improve customer success.
Why Choose Saylo
Everything you need to collect and manage feedback
- Documentation Feedback Collection
Collect feedback on help articles, guides, tutorials, and documentation from customers and support teams.
- Content Performance Analytics
Track which documentation performs best, identify gaps, and optimize content for better customer success.
- User Experience Tracking
Monitor how customers interact with your documentation and identify improvement opportunities.
- Content Optimization Workflow
Streamline the process of updating and improving documentation based on customer feedback and usage data.
- Integration with Support Systems
Connect with help desk, knowledge base, and support tools for comprehensive documentation management.
- Customer Success Analytics
Correlate documentation usage with customer success metrics to improve onboarding and support processes.
Integrations
Works with your existing tools
Help Desk
Integrate with Zendesk, Intercom, and other help desk platforms for comprehensive support.
Knowledge Base
Connect with Notion, Confluence, and other knowledge base platforms.
Analytics
Integrate with Google Analytics and other analytics tools to track documentation usage.
Support Tools
Connect with support platforms to correlate documentation usage with support tickets.
CMS Platforms
Integrate with content management systems for seamless documentation updates.
Customer Success
Connect with customer success platforms to understand documentation impact on retention.
Benefits
How Saylo helps customer documentation platform
Improve Customer Success
Create better documentation that helps customers succeed, reducing support tickets and improving satisfaction.
Reduce Support Volume
Optimize documentation to answer common questions and reduce the need for support assistance.
Enhance Customer Onboarding
Improve customer onboarding with better documentation that addresses common questions and pain points.
Increase Customer Satisfaction
Provide customers with better resources and support materials to improve overall satisfaction and retention.
Testimonials
Loved by customer documentation platform
“Saylo has transformed our documentation process. We now know exactly what customers need help with and can create content that actually solves their problems. Our support tickets have decreased by 35%.”
“The feedback collection has given us insights we never had before. We can now create documentation that addresses real customer pain points instead of guessing.”
“Our customer satisfaction scores have improved dramatically since implementing Saylo. Better documentation leads to better customer experiences.”
FAQ
Common questions about customer documentation platform
How do you collect feedback on documentation?
Saylo provides multiple ways to collect feedback: embedded feedback widgets on documentation pages, email surveys, direct feedback from support teams, and integration with help desk systems to correlate feedback with support tickets.
Can I track how customers interact with my documentation?
Yes! Saylo provides analytics to track page views, time spent on pages, search queries, and user journey through your documentation to understand what content is most helpful.
How do you integrate with help desk systems?
Saylo integrates with popular help desk platforms like Zendesk, Intercom, and Freshdesk to correlate documentation usage with support tickets and identify content gaps.
Can support team members provide feedback?
Absolutely! Support team members can provide feedback on documentation, share common customer questions, and suggest improvements based on their customer interactions.
How do you handle documentation updates?
Saylo provides workflow tools to manage documentation updates, track changes, and notify relevant teams when content needs to be updated based on feedback.